Frequently Asked Questions

Account & Membership

Will I lose my data when upgrading/downgrading?

No, you won't! All your data remains intact. Only the plan features change.

If my yearly subscription expires, will my data be deleted?

No, it won't! You'll automatically switch to the free plan with its limitations.

How do I create an account?

● Click "Sign Up" on the homepage and register with your email.
● As a second registration option, you can sign up with Google in just one click.

I forgot my password, what should I do?

Use the Forgot Password page to reset it.

How can I delete my account?

Go to Settings and click "Delete My Account".

Can I upgrade my membership?

Yes, you can upgrade anytime on the Settings page

What payment methods do you accept?

We accept crypto (USDT, USDC, SOL) and bank transfers. For more details visit upgrade page.

When will my payment be activated?

Crypto payments are instant. Bank transfers are activated within 24 hours +5 days bonus.

What is your refund policy?

All payments are final. Contact us if you experience technical issues.

How many assets can I add?

Unlimited on all plans.

What does the AI Assistant do?

It provides portfolio analysis, suggestions, and answers your questions.

Can I export my data?

Yes, you can export your portfolio as Excel or PDF.

Is my data safe?

All your data is SSL-encrypted and stored on secure servers.

What is your cookie policy?

We only use essential cookies for session management.

Prices are not updating

Refresh the page. If the problem persists, contact us.

The site is slow

Clear your browser cache or try a different browser.

How do I report a bug?

Contact us via the contact page or email.